Frequent questions:
Hosting

If you detect that some valid message has been able to filter and/or wish to personally review and to erase the messages marked as Spam, you have the following solution:

1. It accedes to the Webmail and it eliminates the filtrate rule antiSpam.

2. It creates a new filtrate rule by agreement of heads for the head “XSPAM-LEVEL� (Level of Spam) in which all the messages that contain “********� (Level of 8 Spam or superior) are rejected quiet and marks the option “If this rule agrees, not to verify more rules behind her�. With this you will eliminate all seems it clearly Spam (8 or more).

3. It saves the rule before continuing.

4. Later, from the section “Folders�, it creates a new folder that is called Spam or TRASH that does not hang of no other folder.

5. It now creates a new filtrate rule by agreement of heads, for the head “X-SPAM-LEVEL� (Level of Spam) in which all the messages that contain “***� (Level of Spam 3 or superior) move to the folder that we have created before.

6. It saves the rule again, assuring to you that this last rule is processed after which we have created previously.

With this process we have obtained:

• When applying the first rule, all the messages are eliminated that are clearly of Spam (8 level or superior).

• When being applied second, those messages that are less probable of being Spam, move to a special folder to review them (level between 3 and 7).

Later, you can be delimiting the rules so that:

• It eliminates messages more or less (modifying the first rule).

• It more or less puts “in group of fortyâ€? suspicious messages (modifying second).

You will have to frequently review the trash folder (that will only be able to be seen from Webmail) so that the mailbox does not fill. If this happens, the messages that they send to you will be given back to their emitters.